Frequently Asked Questions
Everything you need to know about our products and services.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.
How can I return a product?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your products covered by a warranty?
All D'Addario products come with a limited manufacturer's warranty against defects in materials and workmanship. Please keep your receipt for proof of purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's tracking portal.