Returns & Exchanges
At D'Addario, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If you are not completely happy, you may return or exchange eligible items within 30 days of the original delivery date.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and obtain a Return Authorization number.
Package Your Items
Securely pack the products in their original packaging, ensuring all accessories and documentation are included to qualify for a full refund.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing